By Lindsay,
I was on a call when a customer asked "are you feeling grumpy?" Hmm I wonder what my tone of voice was for him to ask that question. Here's my best answer to that:
First I was concentrating hard on a problem, so my mind wasn't on the conversation.
Second I was on my cellphone - and I try to keep my cellphone conversations to the bare minimum because of the danger of cellphone radiation.
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