When trying to solve a problem remotely a technician will use semi technical words. So here are the main things you need to know about your computer to help your technician help you:
- Cords - Know the different types of cords in the back of your computer. These are usually the power cord, the network cable, the keyboard and mouse cords, the video/monitor cable, and speaker cable. They are all different. (well except the keyboard and mouse cables which are USB).
- Know how to press the power button in on a computer for 5 seconds to shut it down straight away.
- Know which part of the screen is called the system tray (right hand bottom of the screen with the small icons - usually showing the date/time).
- Know how to get to the control panel (this varies by Windows operating system).
- Know what web browser you are using, and how to enter an address in the address bar.
No comments:
Post a Comment