What are the benefits of managed services?

By Lindsay
I sometimes get asked what are the benefits of managed services?  But first, what is a managed service?  In the IT field a managed service can be described as - You pay me a monthly fee, and I look after everything for you.  However the reality is that most small businesses can not afford this type of service (also called All You Can Eat AYCE).  So whilst I have this service available as the Gold Plan, it's not as common as my other Bronze and Silver plans.

Why bother with a managed services plan?  To keep your business going.

So what are the main features of these plans?  The most common thing is that you pay a base monthly fee.  Sometimes based on the number of devices that this covers, this is a ridiculously small amount.  This gives you the customer a number of privileges.  First, you have priority of effort.  Second I reduce my hourly rate.  Third I remove travel charges.  Fourth I provide free monitoring of your devices.  Fifth I give generous payment terms. And for the larger plans (Silver/Gold) I provide a free monthly visit where I can get those small 'while you were here' jobs done for free.

Give me a call to find out if a managed service plan can help your business.